Shipping Policy

1. Delivery Coverage

• We currently offer delivery within Bangalore city limits, subject to serviceability and operational availability
• Certain locations may have limited delivery slots depending on distance and logistics feasibility

2. Delivery Timelines

• All deliveries are scheduled within mutually agreed delivery windows
• Delivery timings are indicative and may vary due to traffic, weather conditions, apartment access delays, or other unforeseen circumstances
• While we make every effort to ensure timely delivery, delays caused by external factors are beyond our control

3. Order Tracking

• Customers will receive delivery updates via call or message where applicable
• Real-time tracking may not be available for all orders or delivery partners
• For urgent delivery-related queries, customers may contact us directly via phone or WhatsApp

4. Delivery Guidelines

• Customers must ensure that someone is available to receive the order at the scheduled time
• Accurate delivery details, including address landmarks and contact numbers, must be provided at the time of placing the order
• In case the recipient is unavailable, unreachable, or the address provided is incorrect/incomplete, we may be unable to complete or reattempt the delivery due to the perishable nature of the products
• Any re-delivery, if feasible, may incur additional charges

5. Handling Responsibility

• Once the order has been delivered and accepted, responsibility for the product transfers to the customer
• We are not liable for damage caused due to improper handling, transportation, storage, or delayed consumption after delivery
• Customers are advised to keep cakes and desserts on a flat surface and refrigerated as instructed

6. Delivery Charges

Delivery charges are calculated based on distance, order size, and delivery timing. Additional charges may apply for:

• Long-distance deliveries
• Fixed-time or early-morning deliveries
• Multiple delivery attempts

Delivery charges, once paid, are non-refundable.

7. Delivery Issues

If there is an issue with your order upon delivery, please notify us within 2 hours of receiving the order. To help us review the concern promptly, please share:

• Clear photo/video evidence
• Your order details and contact information

You may reach us at:

Phone / WhatsApp: 7619182227
Email: info@thehumblepie.in

We will review the concern and do our best to provide a fair resolution at the earliest possible opportunity.